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frequently asked questions

what you need to know

Experts in Business Communications

since 1997

how will working with national grow my business?

Partnering with National allows you to offer a core service your clients need, without needing to invest in hardware, personnel, training, and support.

Offering phone solutions will give you a competitive edge against other MSPs who don't - and can protect your territory from other MSPs who do.

All client communication is done under your branding, including proposals and proposal support, billing, and Tier 1 phone support by our certified technicians.

All of our contracts include a non-compete agreement. We are here to help you, not to poach your clients.

For flexibility, we offer two partnership plans, so our involvement can be as hands-on or behind the scenes as you prefer.

national's partner plans

Authorized Reseller

We handle installation and support, under your name.


  • You will be responsible for managing customer relationships and driving sales, with the added benefit of expert support from our team.
  • You have the option to have our team handle sales with your supplied leads while utilizing your company's branding.
  • You earn a 10% commission on all sales
  • Our Certified techs will take care of installation and Tier 1 phone support
  • Our techs will answer support calls in your name
Partner

You take the lead on sales and support, and we support you.


  • You are the sole face to your clients, handling sales, installation and Tier 1 support
  • We design, spec, and order the network and hardware, you take advantage of our significant volume discounts
  • You earn 25% commission on all sales
  • If your techs need help, contact us for Tier II support

network and hardware main features

Our turnkey hardware packages include seamlessly integrated SIP trunking and taxation, simplifying the most complex parts of a new installation.

International dialing plans are available, which can save businesses with international clients or locations a lot of money on calling.

Our SIP and Cloud networks are fully redundant and distributed, so in case of a problem or disaster, calls can easily be rerouted.

Our systems are built from the ground up to be secure.

We will customize a system to best fit your client's individual needs - nothing is one-size-fits-all.  Clients get just the hardware and features they need, without having to purchase a bunch of stuff they don't.

While the individual features may vary by manufacturer, all of the systems we work with come with an impressive array of integrated communication and mobile apps, to facilitate remote work, and maximize usability and user efficiency.

If the client's needs change, our systems are quick and easy to scale up or down, especially if using our rental program.

can I see a sample contract?

Of course!  Click the button below to download a PDF sample.

Please don't hesitate to reach out to us with any questions or concerns!

Sample Contract

what happens in case of an outage or disaster?

in case of a localized internet outage, fully integrated mobile apps allow clients to make and take business calls as usual, on their mobile phones.

Our SIP and Cloud networks are fully redundant and distributed, so in case of equipment failure or a local disaster, calls are easily rerouted to working parts.

If a phone or other local hardware goes bad, it is easily replaced.

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